Toronto, ON, Canada
Dependent on hours and experience
At Uncanny Owl, we help small businesses build world-class elearning and automation solutions for WordPress. Over 25,000 websites use our products to deliver great elearning and no-code automations.
As a Senior Technical Support Specialist, you'll be responsible for coordinating and resolving support requests from customers of our 8 WordPress elearning and automation plugins. You will work with our support and development teams to ensure the successful and timely resolution of requests that can often be quite complex.
To be considered for this position, you must have significant expertise with WordPress and supporting WordPress plugins.
To be successful in this role, you will have:
Bonus points if you have experience with any of our plugins, LearnDash or integration tools (e.g. Zapier, Integromat, IFTTT, etc.).
This job is a full time (35 hour weekly) position. While hours are somewhat flexible, most should be worked when the rest of our team is online (between 9 AM and 4 PM Eastern Time).
Our team is based in Toronto but everyone works remotely. Candidates in Canada are preferred, but we are happy to consider people in other locations with the right skill set.