At Uncanny Owl, we help small businesses build world-class elearning and automation solutions with WordPress. Over 80,000 websites use our products to deliver great elearning and no-code automations.
As Customer Success Manager, you'll be responsible for managing and resolving support requests from customers of our 8 WordPress elearning and automation plugins. You will work with our support and development teams to ensure the successful and timely resolution of requests that can often be quite complex.
To be considered for this position, you must have significant expertise with WordPress and supporting WordPress plugins.
To be successful in this role, you will have:
Bonus points if you have experience with any of our plugins, LearnDash or integration tools (e.g. Zapier, Integromat, IFTTT, etc.).
This job is a full time (35 hour weekly) position. While hours are somewhat flexible, most should be worked when the rest of our team is online (between 9 AM and 4 PM Eastern Time).
Our team is based in Toronto but everyone works remotely. Candidates in Canada are preferred, but we are happy to consider people in other locations with the right skill set.
Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.
If all of this sounds interesting, then please submit your application!
Please submit your application below. Make sure you answer all interview questions; applicants with missing answers will be disqualified.
Also note, don't forget to proofread before submitting. Check spelling, capitalization, etc. This is your chance to make your application stand out. The ability to communicate in a clear and friendly manner is essential to this position. We won’t be able to individually respond to all applications, but if we feel you’re a strong match, someone will be in touch shortly. Qualified candidates will be asked to do a customer support challenge. Thanks and we look forward to hearing from you!